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MSA PH PRIVACY NOTICE
INTRODUCTION
The Medical Services of America (Philippines), Inc. (“MSA PH”, “Company”, “we”, “our”, or “us”)
recognizes and respects every individual’s fundamental right to privacy. We are committed to
protecting Personal Data as defined and in accordance with Republic Act No. 10173, otherwise
known as the Data Privacy Act of 2012 (DPA), its implementing Rules and Regulations (IRR),
issuances of the National Privacy Commission (NPC), and other applicable laws and
regulations.
This Privacy Notice explains how MSA PH collects, uses, processes, stores, shares, retains,
and protects Personal Data obtained through our website, social media platforms, email
communications, business transactions, and other services.
By providing your Personal Data to MSA PH or by using our website, facilities, and related
services, you acknowledge that you have read and understood this Privacy Notice and consent
to the processing of your Personal Data in accordance with applicable laws.
What type of Personal Data does the Company collect and generate?
The MSA PH will collect the following Personal Data when you submit to us your inquiries, requests, concerns, complaints, job applications or otherwise interact with us:
- Full name
- Address
- Email Address
- Contact numbers
- Civil Status
- Educational Background
- Job Application Documents (Resumé, Curriculum Vitae, etc.)
We may also collect other information necessary to fulfill the purposes stated in this Privacy Notice and as permitted by law.
Why does the Company collect Personal Data?
MSA PH collects, uses, processes, stores, retains, and shares Personal Data only for legitimate and lawful purposes, including but not limited to:
General Business and Legal Purposes
- To respond to inquiries, requests, concerns, and complaints;
- To evaluate job applications and recruitment-related submissions;
- To comply with legal, regulatory, and contractual obligations;
- To establish, exercise, or defend legal claims;
- To communicate information relevant to business transactions and services;
- To improve our operations, services, and customer experience; and
- To carry out other legitimate business activities consistent with applicable laws.
Website, Social Media, and Email Inquiries
When you contact us through our website, social media platforms, or email, your Personal Data may be processed for the following purposes:
- To respond to your inquiries, requests, concerns, feedback, or complaints;
- To provide assistance and relevant information; and
- To monitor and improve customer service and communication processes.
Does the Company use web analytics?
For its website, MSA PH engages a third-party service provider to analyze web traffic data. This
service uses cookies. MSA PH reserves the right to engage other such service providers, as
may be necessary to achieve its legitimate business purposes.
Data generated is not shared with any other party. To fully enjoy your visit and browsing
experience, only non-identifiable web traffic data are collected and analyzed, including:
- IP address;
- Search terms used;
- The pages and internal links accessed on the Website;
- The date and time the Website was visited;
- Geolocation;
- The referring site or platform (if any) through which the Website was accessed;
- Operating system; and
- Web browser type.
The information collected is used solely for analytics, performance monitoring, website optimization, and other legitimate business purposes.
What about the links to third-party websites?
Our website may contain links to third-party websites or online platforms that are not operated
by MSA PH.
MSA PH is not responsible for the privacy practices, policies, or content of such third-party sites.
We encourage users to review the privacy notices of those websites before providing any
Personal Data.
With whom may the Company share Personal Data?
As a general rule, MSA PH does not and will not share or disclose your Personal Data to third parties except when:
- Required by law, regulation, court order, or government authority;
- Necessary to fulfill the purposes for which the data were collected;
- Authorized by the Data Subject; or
- Permitted under the Data Privacy Act and other applicable laws.
Personal Data may be shared with:
- Business partners, vendors, contractors, and service providers;
- Affiliated and related companies;
- Government agencies, regulators, and law enforcement authorities; and
- Professional advisers and consultants, where necessary.
How does the Company protect Personal Data?
MSA PH maintains appropriate organizational, physical, and technical security measures to protect Personal Data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These measures include:
- Secure servers, firewalls, and encryption technologies;
- Access controls and authorization procedures;
- Regular review of information security practices;
- Employee confidentiality obligations and privacy awareness programs; and
- Implementation of data protection and information security policies.
Where and how long does the Company keep Personal Data?
MSA PH retains Personal Data only for as long as necessary to fulfill the purposes for which the
data were collected, to comply with legal and regulatory requirements, or to establish, exercise,
or defend legal claims.
Upon expiration of the applicable retention period, Personal Data shall be securely disposed of
or anonymized in accordance with our records retention and disposal procedures and applicable
laws.
What are the rights of a Data Subject under the Data Privacy Act?
Under the Data Privacy Act of 2012, Data Subjects are entitled to the following rights:
- Right to be informed;
- Right to Object;
- Right to Access;
- Right to Rectify or Correct Erroneous Data;
- Right to Erase or Block;
- Right to Secure Data Portability;
- Right to be indemnified for Damages; and
- Right to File a Complaint.
MSA PH’s decisions to provide access, consider requests for correction, erasure, and address objections to the processing of Personal Data as it appears in the Company's records are always subject to applicable and relevant laws, the Data Privacy Act (DPA), its Implementing Rules and Regulations (IRR), and other issuances of the National Privacy Commission (NPC).
Who should you contact in case of inquiries, feedback, or complaints?
For inquiries, requests, concerns, or complaints regarding the processing of Personal Data, you may contact our Data Protection Officer:
Data Protection Officer
The Medical Services of America (Philippines), Inc.
3rd Floor HGL Bldg., EDSA cor. Biglang Awa St., Brgy. 95,
District 2, Caloocan City 1400, NCR
Tel: (632) 999-326-4419
dpo@msaph.com
You may also lodge a complaint before the National Privacy Commission (NPC). For further details, please refer to the NPC’s website:https://privacy.gov.ph